Governance & care

Governance & Safeguarding

Clear responsibilities, respectful conduct and accessible ways to raise a concern.

Governance structure

Different roles, shared accountability.

YIIM separates stewardship, oversight and day-to-day management so decisions and responsibilities remain visible.

Trustees

Provide stewardship and protect the organization’s purpose.

Supervisors

Provide oversight and review organizational accountability.

Management

Lead strategy, programs, partnerships and day-to-day delivery.

Safeguarding principles

People and communities come first.

Programs and partnerships should protect dignity, participation and responsible handling of concerns.

Respect

Treat participants and communities with dignity and without discrimination.

Do no harm

Identify risks and avoid actions that may increase vulnerability or exclusion.

Confidentiality

Handle sensitive information carefully and share it only when appropriate.

Response

Route concerns promptly to the people responsible for review and follow-up.

Raise a concern

Feedback, complaints and safeguarding concerns.

Use YIIM’s contact form and choose Feedback, Complaints & Safeguarding. Provide only the information needed to explain the concern. Avoid including sensitive personal details unless they are necessary for YIIM to understand and respond.

Messages can also be sent to [email protected]. If someone is in immediate danger, contact the appropriate local emergency or protection service first.

Accessible reporting

Share a concern with YIIM.

The contact form routes feedback, complaints and safeguarding concerns to the appropriate team.